Shipping policy

Shipping Information​

Orders placed before 2:00 PM PST Monday-Friday will be fulfilled and shipped the SAME DAY.

 

U.S. Domestic Shipping

We ship priority anywhere in the United States. Standard shipping is 3-5 business days, excluding weekends and federally observed holidays, plus 1 day for processing. Please contact the mail carrier (USPS) for updates regarding your order status.

 

 

International Shipping

Yes, we are happy to accommodate customers outside of the US! However, note that international orders may be subject to additional duties, taxes, or customs fees. The buyer will be held responsible for any additional duties, taxes, or customs fees required. Vatic Pro is not responsible for any country restriction, duty tax, or any other fees collected.

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Missing Package?

If your package is marked as delivered but still missing, please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding or jammed. Also, ask your neighbors if they may have received it for you. If your package still hasn’t turned up in 3 more days, please contact us at support@vaticpro.com

Vatic Pro is not responsible for lost orders due to an incorrect address provided by the customer (this includes wrong apt/house #, wrong street, etc.). Vatic Pro is not responsible for unclaimed or refused orders. Please contact the mail carrier with your full name and tracking number.​

Vatic Pro is not responsible for packages that have been reported as delivered by the carrier, and this includes stolen or missing packages. We are unable to issue refunds or credits for packages that the carrier confirms as being delivered.