FAQ / Returns

Orders placed before 12:00 PM PT, Monday through Friday, ship the same day. You'll get an automated email with your tracking number as soon as your order ships.

Holidays, new launches and restocks can bring high order volume, which may add a few extra days of processing.

All U.S. orders ship USPS Priority. Delivery usually takes 4–7 business days (not counting weekends and federal holidays), plus 1 day for processing.

Yes. Domestic orders over $150 ship free. For smaller orders, a shipping fee applies at checkout. As a small family business, we absorbed shipping costs for as long as we could, but rising carrier rates, tariffs and import costs mean we now need to charge shipping on some orders to keep our paddles affordable.

Usually not. Packages aren't always scanned right away when they reach the post office, and carrier tracking systems can lag behind. Tracking typically updates once the package reaches a regional distribution center or goes out for delivery.

If there's still no update after a couple of days, email us and we'll look into it.

Once your order is handed to USPS, transit times are out of our hands. For the fastest answer, contact your local post office or USPS directly with your tracking number. We monitor shipments too, and we'll reach out if anything significant changes.

First, check around your home: front and back porch, side door, garage, bushes and mailbox. Ask your neighbors too, since packages are sometimes left at a nearby address.

If it still hasn't turned up 3 days after it was marked delivered, email us with your order number and address, and we'll help, including filing a claim with the carrier. You can also contact USPS directly with your full name and tracking number.

Please note that we aren't responsible for orders sent to an incorrect address, unclaimed or refused packages, or packages the carrier confirms as delivered, and we can't issue refunds for those.

Yes, as long as your order hasn't shipped yet. Email us as soon as possible with your order number and the change you need, and you'll get a confirmation email once it's updated.

Please double-check your address at checkout, including apartment or unit numbers. We can't be responsible for orders shipped to an incorrect address.

If your order hasn't shipped, email us and we'll cancel it. Your refund goes back to your original payment method within a few business days.

Once an order has shipped, we can't cancel it. You can return it after it arrives (see Returns & Exchanges), or try refusing the package through your local post office.

Email us after placing your order with the weight you'd like, and we'll add a note to your order.

Not at this time. As a small business, we fulfill all orders by shipping. You can order on our website or on Amazon.

No. International buyers are responsible for all duties, taxes and customs fees, which may be charged by your country when the package arrives. We also aren't responsible for any import restrictions in your country. See our Shipping & Returns page for details.

Sorry about the wait. Customs clearance is handled by your country's authorities and is outside our control once a package has shipped, but we'll keep an eye on it. If you have questions, email us with your order number.

You have 30 calendar days from delivery to start a return on our returns portal.

• For full credit, items must be new and unused, in resalable condition, with all original packaging (including the plastic handle wrap) and accessories.
• Items that aren't in resalable condition are subject to a 20% restocking fee. Paddles we judge to be in unacceptable condition aren't eligible for return.
• A $6 return label fee is deducted from each return. Return shipping costs are non-refundable.

Once we receive your return, please allow 3–5 business days for us to process it. Approved refunds are issued within 7 business days after that.

Yes. Paddles bought on our website come with a 30-day demo period with hassle-free returns. If you've played with the paddle, a 20% restocking fee applies.

Yes. Start an exchange on our returns portal within 30 days of delivery. Exchanges follow the same process as returns: return shipping is paid by you and is non-refundable, and used paddles are subject to a 20% restocking fee.

Refurbished paddles are gently used paddles that were returned within 14 days. They're in like-new condition and may have very minor cosmetic marks on the face or edge guard. Every one is hand-inspected and cleaned by our warehouse team before it's sold, so you get a high-performing paddle at a lower price.

Our paddles come with a 1-year warranty from the original purchase date. If we determine a paddle has a manufacturing defect, we'll send you a free replacement. The warranty applies to the original purchaser only.

It doesn't cover:

• Damage from accidents, improper use, negligence or abuse, such as hitting the court, a net post or another paddle
• Normal wear and tear from play, including edge guard, surface or grit wear, fading graphics and worn grip tape
• Theft or loss
• Paddles more than one year past the original purchase date

All claims are reviewed by our team, and we may need to examine the paddle.

Start an exchange on our returns portal. Through our instant exchange program, your replacement ships as soon as your original paddle is dropped off with USPS.

1. Submit your request on the portal.
2. A prepaid return label is generated for you.
3. Drop the package off at any USPS location within 7 days.

Please allow 3–5 business days after we receive your paddle for us to verify the claim. International customers are responsible for their own return shipping label.

Email us with a short video showing the issue and your Amazon order confirmation. Once we confirm it's covered, we'll send instructions for returning the paddle and getting a replacement.

Reach out to support@vaticpro.com, and we can always help you assess your warranty.

Buy from our website or one of our authorized retailers. Paddles from these sources are guaranteed authentic.

Yes. Serial numbers alone aren't enough, since some counterfeits include them too. Email us with:

• Where you bought the paddle
• Your order receipt
• Photos of the paddle and its packaging

Amazon handles its own returns and fulfillment, and occasionally a returned item gets resent to another customer. Please return it to Amazon for a full refund. Ordering from our website guarantees a brand-new paddle.

Our codes are working, but automatic coupon apps and browser extensions can interfere with how discounts apply at checkout. Try:

• Turning off coupon extensions
• Using a different browser, like Chrome or Safari
• Checking out on a computer instead of your phone

Still not working? Email us your order number and we can apply the discount after purchase.

No. Coupon codes apply to paddles only.

Yes, and we're happy to. Email us with proof of service or identification, and we'll send you a discount code.

It mostly comes down to personal preference. Thinner cores tend to feel livelier, while thicker cores tend to feel softer and more stable. For a detailed breakdown, we recommend this video from Pickleball Effect.

Use a damp microfiber cloth, not a rubber eraser. EverGrit doesn't attract dust as easily as other surfaces, so you won't need to clean it often. A quick wipe when needed keeps it performing well.

For textured carbon surfaces, a natural rubber cleaning eraser stick works best. These are sold for cleaning abrasive belts and grip tape, and you can find them on Amazon.

Yes. Ambassadors represent the brand and get perks like discounts, gear and early access to new products. Apply here.

1. Log in to your ambassador account.
2. Open the Gifts tab on the left.
3. Choose your item and click its link. The discount is applied automatically at checkout.

We are not currently offering professional sponsorships. Our ambassador program is a great alternative, with discounts, gear and early access to new products.

Yes. Our university program partners with established clubs and provides free demo paddles, plus support like student discounts. Sign up here. We typically respond within 48 hours.

Fill out our wholesale application, and we'll follow up with a price sheet.