Refund policy

Vatic Pro is a small business, so we take time to ensure that each paddle shipped out is of the best quality and ready for use. Customer service is vital to us. However, we understand that issues occur, and there is no one best paddle for everyone.

Each customer will have 30 calendar days from the day of delivery to return an item. All items must be new/unused and contain all original packaging (including plastic wrap) and accessories to receive full credit. Items not in a resalable condition are subject to a 20% restocking fee. Any paddles that are determined to be unacceptable will not be eligible for a return.

Customers are responsible for all shipping costs incurred on returns or exchanges. Shipping costs are non­refundable.
 
Please allow 3-5 business days for returns to be processed. If approved, a refund will be issued within 7 business days.